Legally Speaking: Spring Cleaning of a Different Variety

Every year many of us go through the usual spring cleaning routine including tasks like sweeping out the garage, rotating your wardrobe, and prepping outdoor furniture, among others. Michigan Retailers Association engages in a different sort of annual spring cleaning: making sure that we’re fully prepared to maintain business continuity in the event of a disaster, whether it be cyber, natural, flooding, fire, epidemic, or otherwise. Doing the same will save you time, money, and may even save your business if an unfortunate event occurs.

MRA’s annual disaster recovery exercise simulates an event where our operations have been fully interrupted. It outlines the restoration process in such detail that any recovery team member can restore operations in a relatively short time. We focus on four distinct areas; facilities, information technology, communications, and overall management, while maintaining some overlap for shared responsibility.

When developing a disaster recovery plan for your business, several critical priorities should shape your efforts, with employee and customer safety being first. While predicting a disaster is impossible, preparation is not. Take care to ensure that every safety measure is up to date.

Once safety measures have been attended to, the next priority for most businesses will be information technology (IT). Back-up systems and protections against cyber-attacks are at the top of issues related to IT security. At MRA, we back up our systems regularly and store those backups offsite. Each year, our group goes through an exercise to access the back-up system. We also maintain extensive security precautions to prevent cyber attacks, including multi-factor authentication, employee training, phishing tests, penetration testing, and professional consultation.

☂️ Did you know, all workers’ compensation policyholders with Retailers Insurance Company enjoy up to $100,000 in cyber-security protection with their policies?

Once the business is operational from an IT perspective, effective communication to staff and customers will ensure staffing continuity and let your customer base know that you are either open for business or engaged in the process of becoming so. Your plan should outline exactly how communications will be made, depending on the situation.

This is nowhere near an exhaustive list of considerations, but space limitations prevent me from going into greater detail. Consider MRA as a resource in preparedness for any emergency that may arise. Feel free to reach out for more details at askusfirst@retailers.com.

Tom Clement
Chief Operating Officer and General Counsel, Michigan Retailers Association