MRA supports bills that would add transparency and consumer protections to online marketplaces
INFORM Act looks to curb prolific organized retail crime that negatively impacts Michigan retailers
LANSING, Mich. – Michigan Retailers Association (MRA) is applauding the introduction new legislation HB 5485-5487 designed to address the exploding problem of organized retail crime by adding transparency and verification tools that should limit the resale opportunities of stolen products online.
Are your customers happy?
The practice of secret shopping has been deployed by business owners for some time. Lately, businesses large and small are using secret shoppers in new ways in a pandemic.
By JENNIFER ROOK
The aftershocks of the pandemic are still being felt across the state.
MRA reports September retail sales drop after strong August
Michigan retailers remain hopeful for sales to finish strong this year
LANSING, Mich. – Michigan Retailers Association today reports a decrease in the September sales performance compare to August numbers.
Bivouac celebrates 50 years and counting
In a city known for its world-class institutions, the Ann Arbor retailer is a destination that has served generations of customers.
By SHANDRA MARTINEZ
Photos STEVE JESSMORE
In a Michigan city known for its world-class educational institutions,
Implement MFA and erase the target on your back
Whether it is a phishing attack, non-payment/non-delivery scams, or extortion, it only takes one wrong mouse click or one unattended access point to grind your business to a halt.
By BRETT GERRISH
Every year,
Walking the path through your claims
Step-by-step guide to ensure a smooth process.
By BRETT GERRISH
While most every employer works to minimize the number of accidents, they still happen. Surprisingly, many employers do not have an in-house claims process in place,
So, er – what’s your customer’s experience?
By JENNIFER ROOK, MRA Vice President, Communications and Marketing
Hope you don’t mind my little play on a Jimi Hendrix’s lyric. I’m a big fan. We’ll save music talk for another day.
Tools and transparency needed to stop organized retail crime
By AMY DRUMM, MRA Vice President, Government Affairs
A recent Wall Street Journal article (“Ben Dugan Works for CVS. His Job Is Battling a $45 Billion Crime Spree.
Couple shares how their store became Ace Hardware’s ‘Coolest’
By SHANDRA MARTINEZ
Photos STEVE JESSMORE
Andrew and Jennifer Gemmen believe their boots-on-the-ground approach to operating their store probably best illustrates their passion for both their customers and employees.
