MRA Customer Service Bulletins...

Open Enrollment underway…

Open enrollment, the one time all year when MRA health insurance participants can make changes in subscriber coverage by adding employees and dependents, is underway until the end of June. Changes made during this period will become effective on July 1.

The May-June period is also open enrollment for MRA’s dental and vision insurance programs, administered by Delta Dental Plan of Michigan and Delta Vision. A second open enrollment period is held in November-December for dental and vision.

Participants are encouraged to consider possible changes to their health, dental or vision insurance plans, and all members can take this opportunity to review MRA’s insurance programs.

To add employees and dependents or adjust coverage during open enrollment, call MRA Customer Service at 800.366.3699 or e-mail MRA’s Susan Stroup at sstroup@retailers.com.

Delta Dental adjusts rates…

Participants in MRA’s MEWA Dental Plan through Delta Dental will see adjustments to their current rates effective July 1, 2008.

The rates for Plan A (the most popular plan) will go down slightly for most participants (on average by 1-2 percent). Rates for Plan B will go up. As a result, members who currently use Plan B may wish to reconsider their options and may want to switch to Plan A, which is comparatively a better value after these rate changes.

In addition, some members will notice a slight rate change due to a switch to a single rate for the whole state, which was formerly broken down into five regions with slightly different rates. Rates for Plan A will be lower in four out of the five former regions.

If you have questions about the rate changes or the plans, please call Customer Service at 800.366.3699.

Labor law posters for sale…

Mandatory state and federal posters for Michigan employers are available from Michigan Retailers Association.

The posters are large, high-quality, full-color, laminated posters. They contain all documents employers are legally required to post, including the new federal and Michigan minimum-wage rates.

Member price, including shipping and handling, is $45 for the set. Order online or contact MRA’s Kathy Wilson at 800.366.3699 or kawilson@retailers.com.

What others say about us…

Mary, the office manager for Vision & Sensory Center in Wyoming, gave MRA’s customer service representative Dora Serna a rating of 5 out of 5 and described her as “very efficient and professional.”

MRA thanks Mary for taking the time to let us know how we’re doing, and welcomes comments—good or bad—on any of our products, services or staff.